Frequently Asked Questions
Everything you need to know about your Ancestral heritage pieces.
What is the shipping timeframe for my order?
We process orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I return or exchange an item?
We offer a 30-day return policy for all unworn items in their original packaging. Simply contact our support team to receive a prepaid return label and start your exchange or refund process.
What materials do you use in your garments?
Ancestral Supplements focuses on high-quality, sustainable materials including organic cotton, ethically sourced wool, and recycled fibers to ensure durability and comfort.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, heritage fit.
Are your manufacturing processes ethical?
Yes, we partner exclusively with fair-trade certified factories that provide safe working conditions and fair wages to all artisans involved in creating our collections.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.